Product information, method of delivery, method of payment...
Reselling a smartphone or a tablet, taking over a company fleet
Delivery costs, delays...
Complaints, After-Sales Service, returns
There is only one rule regarding trade-in: the device must be able to find a buyer. Therefore, we buy phones that are still considered recent (no more than 5 to 6 years after their release) and that are likely to be taken back from a private individual (no Nokia 3310 for example...).
The devices we receive are systematically and completely emptied of their data as soon as they are received. There is therefore no risk of them wandering around in the wilderness. Before sending your mobile, you can also delete all your data like this :
On iPhone: the easiest way is to sync your device to a computer via iTunes. You can then update all your data on your new device later.
On Android: you can store your contacts on your SIM card, they will then be updated directly on your new device by turning it on with your card.
No, you must have unlocked it beforehand. You don’t know what it means?
Don’t worry, we can explain it to you:
If you bought a smartphone at a lower price because of a subscription period, you need to have paid the full amount of what you owe to the operator before you can send us your smartphone, or cancel your subscription.
For example, if you bought a smartphone at 300€ for a 2-year subscription at 50€ a month, you need to have reached the end of the 2-year contract.
If so, we can retrieve your device and restore it to find it a new owner.
Otherwise, the operator may block the device.
After estimating the value of your product, we offer you a totally free shipping method: you will receive our prepaid Bpost label directly by email. All you have to do is place your smartphone in a box where it will be stable and well protected from shocks and stick the label on the parcel. Finally, drop the parcel off at your nearest Bpost branch.