There is only one rule regarding trade-in: the device must be able to find a buyer. Therefore, we buy phones that are still considered recent (no more than 5 to 6 years after their release) and that are likely to be taken back from a private individual (no Nokia 3310 for example...).
The devices we receive are systematically and completely emptied of their data as soon as they are received. There is therefore no risk of them wandering around in the wilderness. Before sending your mobile, you can also delete all your data like this :
No, you must have unlocked it beforehand. You don’t know what it means?
Don’t worry, we can explain it to you:
If you bought a smartphone at a lower price because of a subscription period, you need to have paid the full amount of what you owe to the operator before you can send us your smartphone, or cancel your subscription.
For example, if you bought a smartphone at 300€ for a 2-year subscription at 50€ a month, you need to have reached the end of the 2-year contract.
If so, we can retrieve your device and restore it to find it a new owner.
Otherwise, the operator may block the device.