Sell my smartphone or my tablet

• What types of phones do you take back?

  There is only one rule regarding trade-in: the device must be able to find a buyer. Therefore, we buy phones that are still considered recent (no more than 5 to 6 years after their release) and that are likely to be taken back from a private individual (no Nokia 3310 for example...).

  
  

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• How do I send you my smartphone?

  After estimating the value of your product, we offer you a totally free shipping method: you will receive our prepaid DHL label directly by email. All you have to do is place your smartphone in a box where it will be stable and well protected from shocks and stick the label on the parcel. Finally, drop the parcel off at your nearest DHL branch.

  
  

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• How do I track the phone I sold you?

  After sending your phone, you can track it on the DHL website thanks to your tracking number (written on the label).

  
  

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• My product has no value, is it possible to recycle it?

  It is indeed possible to recycle your device that no longer works. Contact us and together we will find a suitable collection point near you.
  
  

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• I forgot my SIM/SD card in my phone, how can I get it back?

  We can return your SIM/SD card to your home address if you have forgotten it. However, you will have to pay the shipping costs yourself.
  

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• What do you do with my personal data?

  The devices we receive are systematically and completely emptied of their data as soon as they are received. There is therefore no risk of them wandering around in the wilderness. Before sending your mobile, you can also delete all your data like this :

  • On iPhone: Go to Settings > General > Reset > Delete content and settings
    
    
  • On Android: Go to Settings > Backup & Reset > Reset all data
    

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• How do I keep my personal data before giving my phone?

  • On iPhone: the easiest way is to sync your device to a computer via iTunes. You can then update all your data on your new device later.

  • On Android: you can store your contacts on your SIM card, they will then be updated directly on your new device by turning it on with your card.

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• Is there a fee for shipping my device?

  No, shipping is completely free: You receive our prepaid Bpost label directly at home, put your product in a protective box with our label stuck on it and drop it off at your nearest Bpost branch.
  

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• The screen/back cover of my device is broken, can I still sell it?

  Absolutely! We take back damaged device and repair them to give a second (or a third) life. A broken screen or back cover doesn’t mean your device has to be thrown away.
  

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• My phone is blocked with an operator, can I sell it?

  No, you must have unlocked it beforehand. You don’t know what it means? Don’t worry, we can explain it to you:
  If you bought a smartphone at a lower price because of a subscription period, you need to have paid the full amount of what you owe to the operator before you can send us your smartphone, or cancel your subscription.
  For example, if you bought a smartphone at 300€ for a 2-year subscription at 50€ a month, you need to have reached the end of the 2-year contract.
  If so, we can retrieve your device and restore it to find it a new owner.
  Otherwise, the operator may block the device.
  
  

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• My phone is blocked by my iCloud/Google account, can I still sell it?

  No, make sure your account is disconnected before sending your device. Otherwise it becomes unusable for resale and to put back into circulation.

  
  

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