Buying a smartphone or a tablet

• What payment methods are accepted on aSmartWorld?

  Payment is made online, by credit card. Payments by cheque or cash are not accepted. Please contact us by email for payments by bank transfer.

  
  

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• What do the different grades correspond to?

  Grade A: General condition of the appliance is close to new. If there are any defects, they are minimal.

  Grade B: The screen is in very good condition. There may be small scratches or nicks on the side or back.

  Grade C: The screen is good. There are scratches and nicks on the side and back, but easily hidden with a protective shell.

  
  

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• Is the appliance sold in its original packaging?

  No. Each appliance is sold in a neutral, but particularly robust packaging (which is better for the delivery).
  
  

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• What is a refurbished product?

  For us, a refurbished product meets 3-key criteria:
  1. It has had a previous life (owned by an individual or a company).

  2. It has been checked and tested on more than 25 points of functionality before being offered for sale again. And, if necessary, it has been upgraded and repaired. Which brings us to our third point.

  3. In terms of technical performance, it is fully functional and comes with a 1-year warranty. In terms of aesthetics, it will depend on its grade.

  
  

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• Do all products have a guarantee?

  Yes, all our products are sold with a 1-year warranty. You can see the details of our warranty in the section "Terms and Conditions of Sale".
  
  

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• Accessories: Are they included? Are they original?

  All our products are sold with new and compatible accessories. On the other hand, they are not original, or only rarely.
  
  

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• What condition will the battery be in?

  Every battery is checked and tested. If it does not reach at least 80% of its initial charge capacity (and/or if it exceeds 500 charge cycles) when the device is received, it is automatically replaced by a new battery.
  
  

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• SIM card: which format? which compatibility?

  We advise you to visit the official website of the phone manufacturer (Apple, Samsung, Nokia etc), so that they can confirm the compatible format of the sim card for the phone concerned. In addition, phones are systematically delivered without the SIM card. Please contact a telephone operator if you wish to obtain one. To find out whether your sim card/mobile package will be compatible with a phone sold by aSmartWorld, we recommend that you always check with your telephone operator to find out whether the SIM card you have will be compatible with the model of phone you want.
  
  

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• Where do you ship?

  We ship our products to Belgium, France, Italy, Germany, Luxembourg and Spain.

  
  

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• What are the delivery times?

  We deliver the products you have ordered within 3 to 5 business days from the receipt of payment for your order. So, if we receive your payment on a Monday you can expect to receive your package between Thursday and the following Monday. The time of reception of the order can be extended outside Belgium.
  
  

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