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Estimation
Estimation

In-depth analysis
In-depth analysis

Final offer
Final offer

Payment
Payment

Estimation

To prepare the analysis and estimation of your device, we need some information.

  1. Fill in the buyback form.
  2. We assess the information given to us.
  3. We provide you with a first estimate.

What do I have to do before sending my device ?

It is essential that you log out of your iCloud or Google account. If you don’t, we will not be able to refurbish your device.

We also always recommend that you reset your device before sending it to us.

If your smartphone or tablet still contains personal data when it arrives at aSmartWorld, we make sure it never falls into the wrong hand.

In-depth analysis

  1. You receive a prepaid bpost label to send us your device.
  2. Once it is received, we carry out the functionality tests and check the aesthetic condition.

Final offer

  1. Depending on the tests’ results, we will determine the final buyback offer of your device.
  2. You are then free to accept it or decline it.

What does the final buyback offer of my device depend on ?

If you have filled in the buyback form with the correct information about your device, the final buyback offer should not be lower than the one previously provided.
However, if the aesthetic or functional condition of the device requires more repair than expected, the offer may be revised downwards.
The initial offer is therefore confirmed or adjusted based on the results of the device analysis.

What happens if the estimated value is my device is equal to zero ?

We will either take care of inserting it into the recycling channel through our certified partners or send it back to you.

Do I have to pay for any return costs ?

The return costs, in case you do not accept our offer, or the device is blocked on a Google or iCloud account that hasn’t been logged out of, will be charged to the customer.

Payment

  1. If you accept our offer, the payment is made on the same day.
  2. If you decline it, we can send your device back to you or insert it into a recycling channel.